Privacy policy
Last updated: 1 October 2026
Who is responsible
Simone ApS is the data controller for the personal data described here.
Simone ApS (Simone Book Services)
Vester Voldgade 106, st. tv.
1552 København V, Denmark
CVR 45815730
info@simonebooks.dk
+45 20 73 35 30
What this policy covers
- Our web shop, shop.simonebook.services.
- Our website, simonebook.services, and its forms.
- E-mail receipts and newsletter sign-ups in the shop.
- E-mails and messages you send us.
What we collect, why, and for how long
| Purpose | Data | Legal basis (GDPR) | How long we keep it |
|---|---|---|---|
| Your order, payment, delivery or pick-up, returns and complaints | Name, address, e-mail, phone, what you ordered, payment status, delivery choice | Contract, art. 6(1)(b) | As long as needed for the order and any complaint. See bookkeeping below. |
| Bookkeeping | Order, invoice and payment records | Legal obligation, art. 6(1)(c), under the Danish Bookkeeping Act (bogføringsloven) | 5 years from the end of the financial year the record belongs to |
| Your customer account, if you create one | E-mail, name, addresses, order history | Contract, art. 6(1)(b) | Until you ask us to delete it, or after 2 years without use |
| E-mail receipt from the shop | E-mail, what you bought | Contract, art. 6(1)(b) | As bookkeeping above |
| Newsletter | E-mail, name if given, when and where you signed up, whether you open a letter or click a link | Consent, art. 6(1)(a), and the Danish Marketing Practices Act (markedsføringsloven) section 10 | Until you unsubscribe. We keep a record of your consent, and of your unsubscribing, for 2 years after, to document it. |
| Questions and enquiries, by e-mail or a form on our website | Name, e-mail, your message, anything you choose to include | Our legitimate interest in answering you, art. 6(1)(f); if it concerns an order, contract, art. 6(1)(b) | As long as needed to answer and follow up, and at most 2 years. |
| Statistics about how the shop is used | Pages seen, device, browser, approximate location, cookie IDs | Consent, art. 6(1)(a), given in the cookie banner | See Cookies below |
| Advertising on Instagram and Facebook, and measuring it | Pages seen, products viewed and bought, cookie IDs | Consent, art. 6(1)(a), given in the cookie banner | See Cookies below |
| Security and fraud prevention | IP address, device and order data | Our legitimate interest in a safe shop, art. 6(1)(f) | As long as needed for the purpose |
| Legal claims | What is needed for the case | Our legitimate interest, art. 6(1)(f) | Until the case is closed and the time limits have run out |
You do not have to give us your data. Without a name, address and e-mail we cannot deliver an order.
We do not make decisions about you by automated means alone. If you pay with Klarna, Klarna may check your credit. Klarna does this as its own controller.
Newsletter
We only send our newsletter if you have said yes. At checkout and when you sign in, the box is not ticked in advance. In the shop, the e-mail receipt offers the same choice.
Every letter has an unsubscribe link. You can also write to us. We send the newsletter with Shopify Email.
Cookies
A cookie is a small file stored in your browser. Our web shop shows a cookie banner on your first visit.
Cookies that the shop needs to work are always set. Examples are the basket, checkout and your cookie choice. Other cookies are only set if you accept them in the banner.
You can change your choice at any time with the "Cookie settings" link at the bottom of every page in the shop. You can also delete cookies in your browser.
| Type | Set by | Purpose | Lifetime |
|---|---|---|---|
| Necessary | Shopify | Basket, checkout, security, your cookie choice | From the session up to 1 year |
| Statistics | Shopify | How the shop is used | Up to 1 year |
| Statistics | Google Analytics (Google Ireland Ltd.) | How the shop is used | Up to 2 years |
| Marketing | Meta pixel (Meta Platforms Ireland Ltd.) | Showing and measuring ads on Instagram and Facebook | Up to 90 days |
When Meta collects data through the pixel on our shop, we and Meta are joint controllers for that collection. Meta is alone responsible for what it does with the data afterwards. See Meta's privacy policy at facebook.com/privacy/policy.
Our website simonebook.services sets no statistics or marketing cookies. The press page remembers one display choice in your browser; that is not tracking.
Who receives your data
These companies process data for us, under a data processing agreement:
- Shopify (Shopify International Ltd., Ireland): the web shop, checkout, customer accounts, Shopify Payments and Shopify Email.
- Shipmondo: shipping labels.
- Google Ireland Ltd.: Google Analytics, only with your consent.
- Vercel Inc.: hosting of simonebook.services.
- Web3Forms: passes messages from the forms on simonebook.services to our inbox.
- Google Ireland Ltd.: Google Workspace, our e-mail and documents.
- Dinero (Visma Dinero ApS, Denmark): our accounting.
These companies receive data and use it as their own controllers:
- GLS and PostNord, to deliver your parcel.
- Klarna, PayPal and MobilePay, if you pay with them.
- Meta, as described under Cookies.
- Our accountant and public authorities, when the law requires it.
We do not sell your data.
Shopify also uses some data for its own purposes, as its own controller. See the Shopify Consumer Privacy Policy.
Transfers outside the EU
Some of these companies, or their suppliers, process data outside the EU and EEA, for example in Canada and the United States. Canada has an EU adequacy decision. For the United States, transfers rely on the EU–US Data Privacy Framework where the company is certified, or on the EU Standard Contractual Clauses. You can ask us for more information.
Your rights
Under the GDPR you have the right to:
- see the data we hold about you;
- have wrong data corrected;
- have data deleted, unless we must keep it, for example for bookkeeping;
- have processing restricted;
- receive your data in a common format (data portability);
- object to processing based on our legitimate interest;
- object to direct marketing at any time;
- withdraw consent at any time. This does not affect what happened before.
Write to info@simonebooks.dk. We answer within one month. We may ask you to confirm who you are.
Complaints
If you are unhappy with how we handle your data, write to us first. You can also complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark, datatilsynet.dk.
Security
The shop and checkout use encrypted connections. Only people who need the data for their work have access to it.
Children
The web shop is meant for adults. We do not knowingly collect data about children.
Changes
When we change this policy, we update the date at the top. If a change matters to you, we tell you before it takes effect.