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Shipping & Returns

This page is a short guide to delivery, pick-up in the shop and returns for online orders. The full terms are in our Shipping policy, Refund policy and Terms of service, linked at the end of this page.

Delivery

We deliver only to addresses and parcel shops in Denmark. You can also collect your online order in the shop.

  • Pick-up in the shop, Vester Voldgade 106: free
  • Parcel shop delivery, GLS or PostNord: 45 kr
  • Home delivery, GLS or PostNord: 69 kr
  • Parcel shop delivery on orders of 700 kr or more: free

Pick-up in the shop is free on every order. Free delivery on orders of 700 kr or more applies to parcel shop delivery only.

With parcel shop delivery, your parcel goes to the parcel shop nearest your address. GLS or PostNord will tell you when it is ready to collect.

Delivery time

For orders sent by GLS or PostNord, we normally dispatch within 1–2 business days, and delivery usually takes another 1–3 business days. Where the carrier provides one, you will receive a track & trace number by e-mail.

Pick-up in the shop

Choose pick-up in the shop at checkout.

  • Your order is usually ready in 2 hours during opening hours.
  • We send you an e-mail when your order is ready to collect.
  • Bring your confirmation e-mail when you come to collect your order.

Address: Simone Book Services, Vester Voldgade 106, st. tv., 1552 Copenhagen V, Denmark.

Opening hours:

  • Tuesday–Friday: 11:00–17:30
  • Saturday–Sunday: 11:00–16:00
  • Monday: closed

Returns and the 14-day right of withdrawal

As a consumer you have 14 days to withdraw from your purchase. The 14 days start on the day you receive the item.

This also applies to online orders you collect in the shop. For those orders, the 14 days start on the day you collect the item.

Magazines are exempt. The right of withdrawal does not apply to newspapers, periodicals or magazines, except subscriptions, under section 18(2)(10) of the Danish Consumer Contracts Act. Books and zines are covered.

How to return an item

  • Tell us within 14 days of receiving or collecting the item, preferably by e-mail to info@simonebooks.dk, or by post to the return address below. You can use the standard withdrawal form at the bottom of our Refund policy, but you do not have to.
  • Send the item back without undue delay, and no later than 14 days after telling us.
  • You pay for return shipping. We recommend using the original packaging and keeping your proof of postage.

Refusing the parcel or not collecting it does not count as withdrawing from the purchase.

Return address: Simone ApS, Vester Voldgade 106, st. tv., 1552 Copenhagen V, Denmark.

Condition of returned items

You may examine an item as you could in a physical bookshop. If it has been used or damaged beyond that, you are liable for any loss in value, and we deduct it from your refund.

Second-hand and antiquarian items can be returned on the same terms. We check their condition against the description given when you bought them.

Refunds

We refund the price of the item and the original delivery charge, up to the cost of our cheapest delivery option. The money goes back to the payment method you used, no later than 14 days after you tell us you are withdrawing.

We may wait to refund you until the item is back with us or you have shown us proof that you have sent it, whichever comes first.

Damaged or defective items

If an item is defective, for example with misprints, missing pages or damage in transit, or is not the item you ordered, you have a 24-month right of complaint under the Danish Sale of Goods Act. A complaint made within two months of finding the defect is always in time.

Write to us at info@simonebooks.dk. You can ask for the item to be repaired or replaced, or, where that is not possible, for a price reduction or a full refund. If your complaint is justified, we also refund reasonable return shipping costs.

For second-hand items, we take into account that the item is used and the condition stated in its description. Ordinary wear that fits the item's age and described condition does not count as a defect.

If we cannot reach a solution together, you can take your complaint to Nævnenes Hus. You will find the details in our Terms of service.

Questions and full policies

For any question about delivery, pick-up or returns, write to info@simonebooks.dk. The full terms are here: